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FAQ

Do you undertake legal aid instructions?

Yes we do.

We know some providers don’t because of the extra work involved in calculating invoices and waiting for payment. It doesn’t bother us at all- it just means that we need to know whether an instruction is legally aided or not.

This is a question we ask on our online instruction form.

We charge out at the current legal aid rates, but we will never charge more than £60 + VAT per subject.

How do I instruct you?

You can instruct us via a number of ways.

You can instruct us using the ‘Instruct Us’ page of our website. You can upload documents securely through this portal.

You can also instruct us using the live chat feature (in the bottom right of the website). This allows you to talk to us about the case and upload the documents securely.

You can instruct us by email – hello@lincsprocess.co.uk

Alternatively, you can get in touch by phone on 01526 269110 or 07824 594055 and talk to us about how we can help.

Are you insured?

Yes we are.

We carry professional indemnity insurance which covers us for the work we do. The limit on this cover is currently for £500,000.00 and we renew this in February each year.

Our partners’ brand reputation is very important to us and so our responsibilities must be aligned with theirs, particularly in relation to how we manage matters when they go wrong.

How much do you charge?

We charge £60 + VAT per subject.

For publicly funded cases we charge on an hourly basis for the work that we do at the current hourly rates. Our charges will never be more than £60 + VAT.

How quickly can you serve my documents?

We take action on all instructions we receive within 24 hours of receipt of the documents.

In 55% of cases, we have been able to serve documents successfully within 24 hours.

Our current average is 17 hours from receipt of the documents.

Our target is to conclude all instructions within 96 hours. We’re currently completing 95% of all our instructions within 96 hours.

I have a Court Order than needs serving on the subject and the local police. How much is this?

We charge £60 + VAT, per subject.

The attendance at the local police station is included in the price.

So this instruction will not cost more than £60 + VAT.

I have a document issued out of a foreign jurisdiction. Is this extra?

We charge £60 + VAT per subject.

If the proof of service needs notarising, we will pass on the cost of the notary public (typically around £80 + VAT).

If the instructions requires a witness to attend (such as documents relating to Scottish proceedings), we do not charge extra for this.

What areas do you cover?

We’re based in Boston, Lincolnshire, but we serve process all over Lincolnshire (and a bit of Nottinghamshire, Cambridgeshire and Norfolk!).

If you want to think of it in terms of postcodes, we cover:

Postcode Area

Localities

DN

Barton Upon Humber, Brigg, Cleethorpes, Crowle, Epworth, Gainsborough, Grimsby, Kirton in Lindsey, Scunthorpe,  Winterton

LN

Caistor, Horncastle, Lincoln, Louth, Mablethorpe, Market Rasen, Woodhall Spa, Wragby

PE

Boston, Bourne, Holbeach, Kings Lynn, Market Deeping, Skegness, Spalding, Stamford, Sutton Bridge, Wisbech

NG

Grantham, Newark, Sleaford

If you want to think of it in terms of geography you can check out this map of our coverage:

lincolnshire sn

What service do I get for the price?

We don’t believe in charging extra for additional visits, or for service that is urgent.

We don’t believe in charging extra for providing proof of service or similar.

We think this should be part of a standard offering. Its all included in what we do.

I live overseas. How do you get the notarised documents to me?

Past experience has taught us that the most expedient way of getting documents from the UK is by international courier. Whilst this is usually more expensive (in some cases its more than we charge for serving the documents in the first place!), its the most secure and by far the quickest. 

We will past the cost of the courier service on to you at cost. This will be made clear in writing, before you engage us.