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How do I instruct you?2020-09-14T20:24:50+01:00

You can instruct us via a number of ways.

You can instruct us using the ‘Instruct Us’ page of our website. You can upload documents securely through this portal.

You can also instruct us using the live chat feature (in the bottom right of the website). This allows you to talk to us about the case and upload the documents securely.

You can instruct us by email –

Alternatively, you can get in touch by phone on 01526 269110 or 07824 594055 and talk to us about how we can help.

What do you do if the person being served doesn’t accept the papers?2020-09-11T21:05:10+01:00

Whilst it’s rare that people we’re serving don’t accept the documents, its often a concern that they will present as evasive or aggressive when we are carrying out the instruction.

We always conduct ourselves with professionalism as we are effectively representing our client as their agent.

Its often a case of leaving the documents at the feet of the subject (the person we are serving) which is perfectly valid in most circumstances.

Its not actually a requirement that the subject has to accept the documents from us. That being said, its always our preferred outcome.

I have a Court Order than needs serving on an individual and the local police. How much is this?2020-09-08T23:07:12+01:00

We charge £85 + VAT, per individual. Where matters are publicly funded, we’ll charge out at the current Legal Aid Agency Rates.

The attendance at the local police station is included in the price. If this is a publicly funded instruction, we’ll provide a detailed account of this element in our invoice.

So this instruction will not cost more than £85 + VAT

How much do you charge?2020-09-08T23:02:20+01:00

For our fixed fee instructions, we charge £85 + VAT per service at a particular address.

We provide a discount where an instruction provides for service upon several individuals or at several addresses. This will be agreed at the point of instruction and before we start work.

For publicly funded cases we charge on an hourly basis for the work that we do at the current process server hourly rates. Our charges are in line with the current expert witness guidance for legal aid.

I have a document issued out of a foreign jurisdiction. Is this extra?2020-09-08T22:59:01+01:00

We charge £85 + VAT per service on an individual. Whether we need to charge extra depends on whether the documents need notarising or if there are any non standard arrangements with respect to service (such as having a witness attend).

If the proof of service needs notarising, which is often the case where the documents relate to proceedings issued outside of the UK, we will pass on the cost of the notary public (currently £80 + VAT).

Please check if documents require notarising before instructing us. 

If the instructions requires a witness to attend (such as some documents relating to proceedings issued under Scots law), we charge an extra £25 + VAT for this.

What areas do you cover?2020-08-29T14:32:50+01:00

We’re based in Boston, Lincolnshire, but we serve process all over the Greater Lincolnshire area (and a bit of Nottinghamshire, Cambridgeshire and Norfolk!).

If you want to think of it in terms of postcodes:

Postcode Area



Barton Upon Humber, Brigg, Cleethorpes, Crowle, Epworth, Gainsborough, Grimsby, Kirton in Lindsey, Scunthorpe,  Winterton, Doncaster, Retford


Caistor, Horncastle, Lincoln, Louth, Mablethorpe, Market Rasen, Woodhall Spa, Wragby


Peterborough, Crowland, Boston, Bourne, Holbeach, Kings Lynn, Market Deeping, Skegness, Spalding, Stamford, Sutton Bridge, Wisbech


Grantham, Newark, Sleaford


Melton Mowbray, Market Harborough, Oakham

I live overseas. How do you get the notarised documents to me?2020-08-29T14:24:26+01:00

Past experience has taught us that the most expedient way of getting documents from the UK is by international courier. Whilst this is usually more expensive (in some cases its more than we charge for serving the documents in the first place!), its the most secure and, by far, the quickest. 

We will pass the cost of the courier service on to you. We’ll be able to provide you with the cost of this before you instruct us. 

What service do I get for the price?2020-08-29T14:22:55+01:00

We don’t believe in charging extra for additional visits, or for service that is urgent.

We don’t believe in charging extra for providing proof of service or similar.

We think this should be part of a standard offering. Its all included in what we do.

How quickly can you serve my documents?2020-08-29T14:06:35+01:00

We take action on all instructions we receive within 24 hours of receipt of the documents.

In 55% of cases, we have been able to serve documents successfully within 24 hours.

Our current average is 17 hours (as at June 2020) from receipt of the documents.

Our target is to conclude all instructions within 96 hours. We’re currently completing 95% of all our instructions within 96 hours.

Are you insured?2020-08-29T13:51:46+01:00

Yes we are.

We carry professional indemnity insurance which covers us for the work we do. The limit on this cover is currently for £500,000.00 and we renew this in February each year.

Our partners’ brand reputation is very important to us and so our responsibilities must be aligned with theirs, particularly in relation to how we manage matters when they go wrong.

Can you collect documents from the Court?2020-08-29T13:24:52+01:00

Yes we can.

Do you undertake legal aid instructions?2020-08-29T12:53:35+01:00

Yes we do.

We know some providers don’t because of the extra work involved in calculating invoices and waiting for payment. It doesn’t bother us at all- it just means that we need to know whether an instruction is legally aided or not.

This is a question we ask on our online instruction form.

We charge out at the current legal aid rates.

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