You can instruct us using our instruction portal – just click ‘Place Instruction’ below and follow the steps.
We’ll confirm receipt of your instruction immediately and action it within 24 hours. Don’t forget, all instructions are covered by our price promise.
If you want to talk to us a bit more before instructing us, get in touch.
Your details and the instructions you send us are secure.
Our data is hosted in UK data centres and we have a data privacy policy which covers how we deal with data in our custody.
Our website uses encryption to ensure that the connection between the web server and your browser is private.
How long does it take for you to serve documents?
In truth, it really depends on a number of things. We will always try and make an attempt to serve within 24 hours of receiving instructions. Over 95% of our instructions are completed within 24 hours of receiving all the documents.
It takes us, on average, 2 working days to complete our instructions from receiving them.
What if my document needs notarising?
Some documents, typically those arising from proceedings issued abroad, may require us to arrange an appointment with a notary public to notarise the proof of service.
This typically extends the time it takes for us to complete the instruction and will also add an additional cost (typically £80-£100), but its a process we have to go through to ensure that its valid in the jurisdiction it was issued in.
What proof of service will I receive?
We’ve been serving documents long enough to know what proof of service is appropriate to a particular situation, but we’re happy to accommodate your requirements if you want something in a slightly non-standard format.
Private Individuals
When we’ve completed service and prepared the statement, we’ll send you a link for payment via debit card. Once payment is made, you’ll be sent a receipt and you’ll then be able to access the statements and any other documents.
Solicitors
If you’re a firm of solicitors, we’ll send our invoice to you electronically. We’ll also send a hardcopy, via post, with the original documents.
Local Authorities
If you’re a local authority, when we’ve completed service, we’ll request a purchase order. Once the purchase order is received, we’ll prepare the invoice and send it to the relevant department for processing.