FAQs

Whilst it's rare that people we're serving don't accept the documents, its often a concern that they will present as evasive or aggressive when we are carrying out the instruction. We'll usually ask for information relating to the subject (the person we are serving) as part of our assignment. This is to assist us in trying to establish that the subject is present before we make out initial approach. We always conduct ourselves with [...]

We’re based in Boston, Lincolnshire, but we serve process all over the country.  We are able to offer urgent and same day service anywhere in the Greater Lincolnshire area (and a bit of Nottinghamshire, Cambridgeshire and Norfolk!). If you want to think of it in terms of postcodes: Postcode Area Localities DN Barton Upon Humber, Brigg, Cleethorpes, Crowle, Epworth, Gainsborough, Grimsby, Kirton in Lindsey, Scunthorpe,  Winterton, Doncaster, Retford LN Caistor, Horncastle, Lincoln, [...]

Past experience has taught us that the most expedient way of getting documents from the UK is by reputable international courier. Whilst this is usually more expensive (in some cases its more than we charge for serving the documents in the first place!), its the most secure and, by far, the quickest.  We will pass the cost of the courier service on to you and can provide you with the cost of this [...]

For documents relating to foreign proceedings, we charge £150 per service on an individual. Whether we need to charge extra depends on whether the documents need notarising or if there are any non standard arrangements with respect to service (such as having a witness attend). We will also need to use a courier service to get the proof of service back to you. Notarising If the proof of service needs notarising, which is often [...]

Serving documents quickly is crucial in some cases. We take action on all instructions we receive within 24 hours of receipt of the documents. The general rule is that if we receive all of the documents quickly, we can complete the serve quickly. In the majority of case (55% at the last count), we have been able to serve documents successfully within 24 hours. Our current average is 19 hours (as at August [...]

For our fixed fee instructions, we charge £95 + VAT per service at a particular address. We provide a discount where an instruction provides for service upon several individuals or at several addresses. This will be agreed at the point of instruction and before we start work. For publicly funded cases we charge on an hourly basis for the work that we do at the current process server hourly rates. Our charges are in [...]

Yes we are. We carry professional indemnity insurance which covers us for the work we do. The limit on this cover is currently for £500,000.00 and we renew this in February each year. Our partners’ brand reputation is very important to us and so our responsibilities must be aligned with theirs, particularly in relation to how we manage matters when they go wrong.