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HOW WE MEASURE CUSTOMER SATISFACTION

A while ago we had a conversation with a client about a job we were doing. They we're really pleased with the job we did and we went about the rest of our day with that warm glow you get from an unexpected compliment. We wanted to look at where we were in relation to our clients' expectation. We knew that we we did was a commoditised service and is offered by others [...]

2020-09-09T13:02:23+01:00Categories: process, Service|Tags: , , , , , |

New Insolvency Fees – July 2016- Part 2

I covered, on my last post, the new fees that the Official Reciever will have powers to charge in insolvency cases. In addition to these new fees, there are also increases to fees across the board in relation to the existing fees. The new fees will affect both personal insolvencies and company winding up petitions and will apply to any Order (Bankruptcy or Winding Up) made on, or after, 21 July 2016. Fees Current Fee Fees [...]

2020-09-09T13:13:30+01:00Categories: debt recovery, Insolvency, process, Service|Tags: , , , , |

New Insolvency Fees from 21 July 2016

There is quite a substantial change to the insolvency fee structure on the horizon.  From 21 July 2016, the fees are changing to reflect the findings of the Managing Peoples Money guidance which was delivered to the Treasury in 2014. The key deliverable of the guidance is that fees should cover costs. An impact assessment exercise was concluded on 18 March 2016 and assessed the overall impact is that Insolvency Service income will rise by [...]

2020-09-09T13:32:15+01:00Categories: Insolvency, process, Service|Tags: , , |

Instruct us with our new webform

Today we have promoted our web application form to our live website. The beta version has been sat on the site for a while now, basically interfering with the rest of the website and causing us a few technical headaches. We're really pleased with it as it offers a completely new way for our partners to deal with us. Together with the Lincs Process Servers price promise, it basically makes instructing us as [...]

2020-09-14T20:16:04+01:00Categories: process, Service, Website|Tags: , , , , , , , , |

Order to Attend Court for Questioning- the basics

A sizeable amount of our instructions relate to serving Orders to Attend Court (N39) upon judgment debtors. What we find quite interesting is the variance in Debtor attitudes relating to our involvement and how the matter progresses once the Order has been served. I would expect that the vast majority of people reading this post are well aware of what the Order to Attend Court involves. We'll give a brief overview for the [...]

2020-09-09T12:25:54+01:00Categories: debt recovery, process, Service|Tags: , , |

Preparing Statutory Demands: Validating Debts

The Creditor will have to make sure that the debt is one that is suitable for the Statutory Demand process. There are a number of factors to consider, not least the value in dispute. Many creditors, particularly lenders regulated by the FCA, will want to apply systematic rigour to the decision whether or not to proceed in this way. Most Creditors will usually consider a number of points, in order to validate the debt [...]

2020-09-09T12:40:52+01:00Categories: Data, debt recovery, Insolvency, process, Service|Tags: , , , |

Late Payment Interest

There is no codified or centralised regulation of the collection of commercial debts and it is unlikely that there will be any regulation to the same extent as there is in the consumer credit sector. The bargaining positions of parties to a commercial agreement is generally perceived to be more even and do not necessitate any regulation to intervene. In respect of Statutory Demands, the procedure available to set aside is the simplest [...]

Statutory Demands in Debt Collection: Background

Statutory Demands are the first step in the insolvency process and the core of many commercial debt collection processes. They are used by Creditors to prove that the person it is served on (‘the Debtor’) is insolvent. A Debtor is insolvent, and is capable of being adjudged bankrupt, if they cannot pay their debts as and when they fall due. Creditors can satisfy this requirement, and effectively demonstrate that a Debtor cannot pay their debts [...]

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